FAQ
Frequently Asked Questions
Find an answer to our most frequently asked questions
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Travelling with your pet
- Dogs are allowed onboard our vessels (on a leash), without extra cost
- Dogs are allowed on Porquerolles and Le Levant islands, except on beaches. Yet, dogs are forbidden on Port-Cros island, except in the village and on the path going to the dam (see map)
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Payment method
- Credit cards, cash, and ANCV holiday vouchers are accepted at the cashdesk
- You can also proceed to the payment of your tickets on our Internet website by secured bank transaction
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Reservation of the tickets
- You can book your tickets at Lavandou ticket office (as well as at Cavalaire-sur-mer and La Croix-Valmer ticket offices in high season).
- Online reservation possible on our website
- Tickets are neither refundable nor exchangeable.
- We don’t accept reservation WITHOUT payment.
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Boarding
- You must show your tickets when boarding on the wharfs : paper version or electronic version on your phone.
- Therefore you don’t have to print your ticket when purchasing it online.
- Make sure you arrive at the wharf at least 20 minutes before the departure of the boat.
- Groups, mobility-impaired people, disabled people requiring priority boarding and pregnant women are boarded first.
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Mobility-impaired people/ disabled people
- Our boats are accessible for people with impaired mobility except for Seascope
- Only manual wheelchairs are accessible, the electric wheelchairs being too heavy to load.
- We do not offer preferential rate for disabled people
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Parking
- You can find all the information about parking near our departure ports in our Access section
- For extended stays (minimum 3 days), please contact CLAVERIE OLIVIER concierge service in Bormes-les-Mimosas (04.94.71.16.27 / 06.11.30.29.50)
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Bikes
- Bikes are accepted onboard at an additional cost, but with a limited number
- Bikes are forbidden on Port-Cros and Le Levant islands. They are accepted on Porquerolles only where you can find tracks suitable for bikes.
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Luggage and goods
- 1 hand luggage + 1 suitcase per person are included in the ticket price. Any additional luggage will be subject to an additional charge (depending on weight)
- Please check our document relating to the rates for the transport of goods onboard here
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Preferential rates
Resident fares
- Upon presentation of an ID, for inhabitants living in Lavandou, Bormes-les-Mimosas, Cavalaire-sur-Mer, La Croix-Valmer and Rayol-Canadel all year long.
- For inhabitants of Le levant and Port-Cros islands : upon presentation of TPM card (principal residence), or upon presentation of a proof of residency (second home)
- For municipal police, police force, city hall, harbor master’s office employees and firefighters (from Lavandou, Bormes-les-Mimosas, Cavalaire-sur-Mer and La Croix-Valmer)
Local journalists. - For our business partners’ employees and clients : upon presentation of suitable evidence. Check out the list of our business partners here.
- We do not offer preferential rates for students, job seekers, seniors nor disabled people.
- For municipal police, police force, city hall, harbor master’s office employees and firefighters (from Lavandou, Bormes-les-Mimosas, Cavalaire-sur-Mer and La Croix-Valmer)
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Groups
- Group fares
- Over 10 people : get a 5%-discount
- Over 20 people : get a 20%-discount+ a free ticket every 20 people paying for their ticket
- You can apply for an estimate by sending an email to info@vedettesilesdor.fr(or by filling out a form directly on our website)
- Group fares