• These General Terms and Conditions of Sale are governed by French law.
• Tickets purchased at one of our ticket offices or online are valid only for the date and time indicated on the ticket.
• Please arrive at the boarding point at least 20 minutes before departure, with your tickets.
• For online purchases, tickets may be printed by you or presented on your mobile device (you must be able to display your ticket on your mobile device screen so that it can be checked). You may also have them printed at one of our ticket offices by providing your booking number.
• A valid travel ticket must be presented in order to board the boat. Passengers must keep their tickets so that they can be presented for any inspection or for the return journey.
• Crossing times indicated in our communication materials are approximate and may vary depending on the vessel or weather conditions.
• We recommend booking your tickets in advance to guarantee your place on board.
• In accordance with the law, smoking is strictly prohibited on board our boats.
• For information, timetables are available in our brochure or on our website, in the relevant section: vedettesilesdor.fr
• Our latest news is available on our website or Facebook page.
• SAS VILDOR cannot be held responsible for:
  • The beauty or condition of a site, beach, seabed or landscape, as these elements are subject to change.
  • The closure of forest areas in the event of strong winds and drought, as decided by Prefectural Order.
    Information
• Passengers are free to choose their return time on OPEN return tickets for regular services departing from Le Lavandou, according to the dates and times shown in the brochure (subject to availability depending on passenger numbers and weather conditions).

Cancellations and Delays

• Once your order has been confirmed, you do not have a right of withdrawal. Tickets are neither refundable nor exchangeable and are valid for a specific date and time.
• SAS VILDOR accepts no responsibility if passengers fail to comply with the scheduled times. The company is not responsible for delays caused by road traffic. Please also make the necessary arrangements for access to parking facilities, which can sometimes be particularly difficult during peak tourist periods.
• If a passenger fails to arrive at the scheduled departure time, they will not be entitled to a rescheduled journey, a ticket refund or any compensation.

Modification or Cancellation by Vedettes Îles d’Or and Le Corsaire

• SAS VILDOR reserves the right to modify or cancel all or part of the scheduled services without prior notice for technical reasons, adverse weather conditions or insufficient passenger numbers.
• In the event of cancellation, the ticket will be refunded free of charge.
• The captain of the vessel is authorised to cancel a service if passenger comfort or safety is compromised.

Modification or Cancellation by the Passenger

• Tickets are neither refundable nor exchangeable.

Persons with Disabilities and Persons with Reduced Mobility

• Wheelchairs: only manual wheelchairs may be carried on board. As wheelchairs are loaded manually and by hand, electric wheelchairs cannot be accepted for technical and safety reasons.
• Special conditions for the Seascope: no wheelchair can be carried on board the Seascope. Access to the underwater observation hull is exclusively via a staircase, which may also make access difficult for certain persons with reduced mobility.
• Dimensions and capacity: the wheelchair width must not exceed 80 cm. The number of wheelchairs that can be carried simultaneously is limited to 3.
• Priority boarding: persons with reduced mobility are given priority boarding, together with their accompanying person when necessary. This priority may, in particular, be established by presenting a Carte Mobilité Inclusion (CMI) bearing the “priority” or “disability” designation, or any equivalent official document.
• Prior information: any request for assistance must be notified to the company before the start of the boarding queue.

Children Under 12 and Minors

• Children under 4 years of age travel free of charge; however, a ticket must be obtained either at the ticket office or through the online booking system.
• Minors travel under the supervision and responsibility of their parents or an adult responsible for them. The company may refuse to carry children travelling alone who are under 12 years of age on the date of travel. A liability waiver must be provided for any minor travelling alone (form available at the ticket office).
• The company cannot be held responsible for any loss, direct or indirect damage of any kind, or costs resulting from the refusal to board a child under 12 travelling alone.
• Furthermore, for safety reasons, we do not accept more than 4 children per adult, unless they are supervised by professionals as part of school groups, leisure centres, etc. For such groups, supervisors are required to keep the children together and accompany them when moving around the boat.

Safety, Security and Health Measures

• The captain reserves the right to refuse boarding to any person likely to compromise the safety or tranquillity of the vessel. A visual inspection of bags may be carried out before boarding.
• Passengers undertake, in all circumstances, to comply on board with the safety and security measures established by SAS VILDOR, as well as with the instructions given by the captains and company staff.
• SAS VILDOR is not responsible for passengers’ personal belongings (loss, theft, damage, etc.) resulting from the natural movements of the vessel, sea conditions, other passengers or any other cause.
• During boarding, disembarkation and crossings, the company’s liability is in all circumstances limited to the period during which passengers or their belongings are under its direct control on board the vessels or within its premises, excluding all facilities and structures belonging to the public domain.
• SAS VILDOR strictly applies the regulations in force on the date of the service (safety, security and health measures).

Force Majeure

• The customer may cancel a service in the event of force majeure (fire, explosion, terrorist attack, natural disaster). Any event such as a pandemic that meets the criteria for force majeure and significantly affects the performance of the services ordered shall be considered a force majeure event. In such cases, amounts paid by the customer will be refunded, without the customer being entitled to any additional compensation.

Fares

• Our prices include VAT. Passenger taxes are included in the fares.
• The current-year customer fare schedule is available online.

Special / Group Fares

• Special group fares (group purchases of tickets for 10 or more paying passengers) are not available online.
• In groups of children (nursery schools, leisure centres, etc.), children under 4 years of age are considered paying children.
• For any group booking (10 or more people – single payment), please contact our sales department at info@vedettesilesdor.fr or +33 (0)4 94 71 01 02.
• Groups are given priority boarding for convenience.

Payment

• Online ticket purchases/bookings must be paid for by credit/debit card (American Express not accepted).
• Tickets purchased at our shops may be paid for by credit/debit card (American Express not accepted), cash or ANCV vouchers.

Excursion Commentary

• Commentary provided during excursions is delivered orally by the crew. It is provided in French only and is neither guaranteed nor compulsory. For safety or operational reasons, or when necessary, the captain or crew reserve the right to suspend or cancel the commentary at any time.
• Some cruises offer commentary in several languages via a free mobile application, available for iOS and Android. The application provides audio and written excursion content in several languages. Passengers are advised to bring their own earphones compatible with their device to make full use of this option.
• In order to preserve the acoustic comfort of all passengers, the use of loudspeakers or any other sound broadcasting device is strictly prohibited on board the vessels, particularly for listening to excursion commentary. Only individual earphones are permitted for listening to such commentary or any other audio content.
• The company cannot be held responsible for any malfunction related to the use of the mobile application or earphones.

Dress Code

• Appropriate attire is required on board the vessels, in boarding and disembarkation areas and in queues under the responsibility of Vedettes Îles d’Or and Le Corsaire. Bare torsos and swimwear are not permitted.
  The captain will refuse access to anyone whose torso and lower body are not covered by clothing.

Luggage / Goods / Bicycles / Animals

• On destinations where they are permitted and subject to available space on board, bicycles may be carried on our vessels. Bicycle transport is subject to a charge. Bicycles must be completely unloaded (panniers, batteries, etc.). Trailers and bike carts are charged at the bicycle rate and must be completely unloaded and detached from the bicycle.
• Each passenger may carry:
  • 1 personal item of luggage, maximum 20 kg per person
  • 1 piece of hand luggage, not exceeding the maximum dimensions of 56 × 45 × 25 cm
  Any additional luggage will be charged separately (payment at the ticket office).
  • Food products, diving bags, paddleboards and windsurf boards are not considered personal luggage but rather goods or parcels.
• The current-year goods transport rates are available online.
• The transport of pets is free of charge and the animal remains under the responsibility of its owner. Animals must be kept on a leash and muzzled (Category 1 and 2 dogs). They are permitted on all excursions except Naturalist Trips (due to the duration of the excursion) and the Seascope (due to the limited space on board).

Personal Data Protection

• Your personal data (identity: surname, first name, gender, age range, nationality, telephone number, email address, postal address) is requested when you make a booking in order to prepare passenger lists, as required by regulations, and to send you your e-tickets.
• This data is collected for internal management purposes (bookings, refunds, statistics, etc.) or to comply with regulatory obligations. It is not processed for commercial purposes, is not shared with any third party or authority, and is not sold.
• In accordance with Article L.223-2 of the French Consumer Code, consumers are informed of their right to register on the Bloctel platform (https://www.bloctel.gouv.fr/), which is a service for opting out of telephone marketing.
• When purchasing a ticket online, a “keep data” box must be selected if you wish us to retain your personal data. Forty-eight hours after the date of the service, if this box has not been checked, personal data will be automatically deleted (except for customers who have an account).
• We take every measure to protect your data against threats. Our booking software is hosted on an encrypted external server and is therefore protected against unauthorised external access.

Applicable Law and Disputes

Right of Withdrawal

Pursuant to Article L221-18 of the French Consumer Code, the customer may not exercise a right of withdrawal for any transport service relating to an excursion provided on a specific date or during a specific period.

Complaints and Disputes

In the event of a dispute between SAS VILDOR and the purchaser, the purchaser may, before taking legal action, use a conventional mediation procedure or any other alternative dispute resolution method in order to seek an amicable solution.

Complaints to SAS VILDOR

A complaint may be submitted to the customer service department of SAS VILDOR, Vedettes Îles d’Or and Le Corsaire, as follows:

• By post: SAS VILDOR – Gare Maritime – 83980 LE LAVANDOU
• By email: info@vedettesilesdor.fr

To facilitate the processing of the complaint, it should be accompanied by the complaint form available at our points of sale or on our website, www.vedettesilesdor.fr under the “Customer Satisfaction” section.

Consumer Disputes / Mediation

In the event of a dispute between the professional and the consumer, the parties shall endeavour to reach an amicable solution.

If no amicable agreement can be reached, the consumer may refer the matter free of charge to the consumer mediator responsible for the professional, AVENIR CONSO, within one year from the date of the written complaint submitted to the professional.

The consumer mediator may be contacted:

• by completing the form available on the AVENIR CONSO website: https://www.avenir-conso.com/
• or by post at: AVENIR CONSO, 197 Boulevard Saint-Germain – 75007 PARIS, FRANCE.

The purchaser may also use the online dispute resolution service offered by the European Commission through the platform available at: European Commission Online Dispute Resolution Platform

Any dispute that cannot be resolved amicably shall fall under the exclusive jurisdiction of the French courts.