{"id":6654,"date":"2022-02-09T13:23:16","date_gmt":"2022-02-09T12:23:16","guid":{"rendered":"https:\/\/www.vedettesilesdor.fr\/faq\/"},"modified":"2022-08-30T16:36:29","modified_gmt":"2022-08-30T14:36:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.vedettesilesdor.fr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"gblock_accordeon the-content__elem\">\n  \n  <ul class=\"gblock_accordeon__list\">\n          <li class=\"gblock_accordeon__item\">\n        <div class=\"gblock_accordeon__item__top flex\">\n          <p class=\"gblock_accordeon__item__label h3 black\">Travelling with your pet<\/p>\n\n          <button type=\"button\" class=\"btn-cross gblock_accordeon__item__more relative\">\n  <span class=\"circles inset\"><\/span>\n<\/button>\n        <\/div>\n\n        <div class=\"gblock_accordeon__item__bottom\">\n          <div class=\"gblock_accordeon__item__content\">\n            <ul>\n<li>Dogs are allowed onboard our vessels (on a leash), without extra cost<\/li>\n<li>Dogs are allowed on Porquerolles and Le Levant islands, except on beaches. Yet, dogs are forbidden on Port-Cros island, except in the village and on the path going to the dam (see map)<\/li>\n<\/ul>\n\n\n                      <\/div>\n        <\/div>\n      <\/li>\n          <li class=\"gblock_accordeon__item\">\n        <div class=\"gblock_accordeon__item__top flex\">\n          <p class=\"gblock_accordeon__item__label h3 black\">Payment method<\/p>\n\n          <button type=\"button\" class=\"btn-cross gblock_accordeon__item__more relative\">\n  <span class=\"circles inset\"><\/span>\n<\/button>\n        <\/div>\n\n        <div class=\"gblock_accordeon__item__bottom\">\n          <div class=\"gblock_accordeon__item__content\">\n            <ul>\n<li>Credit cards, cash, and ANCV holiday vouchers are accepted at the cashdesk<\/li>\n<li>You can also proceed to the payment of your tickets on our Internet website by secured bank transaction<\/li>\n<\/ul>\n\n\n                      <\/div>\n        <\/div>\n      <\/li>\n          <li class=\"gblock_accordeon__item\">\n        <div class=\"gblock_accordeon__item__top flex\">\n          <p class=\"gblock_accordeon__item__label h3 black\">Reservation of the tickets<\/p>\n\n          <button type=\"button\" class=\"btn-cross gblock_accordeon__item__more relative\">\n  <span class=\"circles inset\"><\/span>\n<\/button>\n        <\/div>\n\n        <div class=\"gblock_accordeon__item__bottom\">\n          <div class=\"gblock_accordeon__item__content\">\n            <ul>\n<li>You can book your tickets at Lavandou ticket office (as well as at Cavalaire-sur-mer and La Croix-Valmer ticket offices in high season).<\/li>\n<li><a href=\"https:\/\/www.vedettesilesdor.fr\/excursions\/\" target=\"_blank\" rel=\"noopener\">Online reservation possible on our website<\/a><\/li>\n<li>Tickets are neither refundable nor exchangeable.<\/li>\n<li>We don\u2019t accept reservation WITHOUT payment.<\/li>\n<\/ul>\n\n\n                      <\/div>\n        <\/div>\n      <\/li>\n          <li class=\"gblock_accordeon__item\">\n        <div class=\"gblock_accordeon__item__top flex\">\n          <p class=\"gblock_accordeon__item__label h3 black\">Boarding<\/p>\n\n          <button type=\"button\" class=\"btn-cross gblock_accordeon__item__more relative\">\n  <span class=\"circles inset\"><\/span>\n<\/button>\n        <\/div>\n\n        <div class=\"gblock_accordeon__item__bottom\">\n          <div class=\"gblock_accordeon__item__content\">\n            <ul>\n<li>You must show your tickets when boarding on the wharfs\u00a0: paper version or electronic version on your phone.<\/li>\n<li>Therefore you don\u2019t have to print your ticket when purchasing it online.<\/li>\n<li>Make sure you arrive at the wharf at least 20 minutes before the departure of the boat.<\/li>\n<li>Groups, mobility-impaired people, disabled people requiring priority boarding and pregnant women are boarded first.<\/li>\n<\/ul>\n\n\n                      <\/div>\n        <\/div>\n      <\/li>\n          <li class=\"gblock_accordeon__item\">\n        <div class=\"gblock_accordeon__item__top flex\">\n          <p class=\"gblock_accordeon__item__label h3 black\">Mobility-impaired people\/ disabled people<\/p>\n\n          <button type=\"button\" class=\"btn-cross gblock_accordeon__item__more relative\">\n  <span class=\"circles inset\"><\/span>\n<\/button>\n        <\/div>\n\n        <div class=\"gblock_accordeon__item__bottom\">\n          <div class=\"gblock_accordeon__item__content\">\n            <ul>\n<li>Our boats are accessible for people with impaired mobility except for Seascope<\/li>\n<li>Only manual wheelchairs are accessible, the electric wheelchairs being too heavy to load.<\/li>\n<li>We do not offer preferential rate for disabled people<\/li>\n<\/ul>\n\n\n                      <\/div>\n        <\/div>\n      <\/li>\n          <li class=\"gblock_accordeon__item\">\n        <div class=\"gblock_accordeon__item__top flex\">\n          <p class=\"gblock_accordeon__item__label h3 black\">Parking <\/p>\n\n          <button type=\"button\" class=\"btn-cross gblock_accordeon__item__more relative\">\n  <span class=\"circles inset\"><\/span>\n<\/button>\n        <\/div>\n\n        <div class=\"gblock_accordeon__item__bottom\">\n          <div class=\"gblock_accordeon__item__content\">\n            <ul>\n<li>You can find all the information about parking near our departure ports in our <a href=\"https:\/\/www.vedettesilesdor.fr\/plan-dacces\/\" target=\"_blank\" rel=\"noopener\">Access section<\/a><\/li>\n<li>For extended stays (minimum 3 days), please contact CLAVERIE OLIVIER concierge service in Bormes-les-Mimosas (04.94.71.16.27 \/ 06.11.30.29.50)<\/li>\n<\/ul>\n\n\n                      <\/div>\n        <\/div>\n      <\/li>\n          <li class=\"gblock_accordeon__item\">\n        <div class=\"gblock_accordeon__item__top flex\">\n          <p class=\"gblock_accordeon__item__label h3 black\">Bikes<\/p>\n\n          <button type=\"button\" class=\"btn-cross gblock_accordeon__item__more relative\">\n  <span class=\"circles inset\"><\/span>\n<\/button>\n        <\/div>\n\n        <div class=\"gblock_accordeon__item__bottom\">\n          <div class=\"gblock_accordeon__item__content\">\n            <ul>\n<li>Bikes are accepted onboard at an additional cost, but with a limited number<\/li>\n<li>Bikes are forbidden on Port-Cros and Le Levant islands. They are accepted on Porquerolles only where you can find tracks suitable for bikes.<\/li>\n<\/ul>\n\n\n                      <\/div>\n        <\/div>\n      <\/li>\n          <li class=\"gblock_accordeon__item\">\n        <div class=\"gblock_accordeon__item__top flex\">\n          <p class=\"gblock_accordeon__item__label h3 black\"> Luggage and goods<\/p>\n\n          <button type=\"button\" class=\"btn-cross gblock_accordeon__item__more relative\">\n  <span class=\"circles inset\"><\/span>\n<\/button>\n        <\/div>\n\n        <div class=\"gblock_accordeon__item__bottom\">\n          <div class=\"gblock_accordeon__item__content\">\n            <ul>\n<li>1 hand luggage + 1 suitcase per person are included in the ticket price. Any additional luggage will be subject to an additional charge (depending on weight)<\/li>\n<li>Please check our document relating to the rates for the transport of goods onboard <a href=\"http:\/\/chrome-extension:\/\/efaidnbmnnnibpcajpcglclefindmkaj\/https:\/\/www.vedettesilesdor.fr\/wp-content\/uploads\/2022\/05\/tarifs-marchandises-2022.pdf\" target=\"_blank\" rel=\"noopener\">here<\/a><\/li>\n<\/ul>\n\n\n                      <\/div>\n        <\/div>\n      <\/li>\n          <li class=\"gblock_accordeon__item\">\n        <div class=\"gblock_accordeon__item__top flex\">\n          <p class=\"gblock_accordeon__item__label h3 black\">Preferential rates<\/p>\n\n          <button type=\"button\" class=\"btn-cross gblock_accordeon__item__more relative\">\n  <span class=\"circles inset\"><\/span>\n<\/button>\n        <\/div>\n\n        <div class=\"gblock_accordeon__item__bottom\">\n          <div class=\"gblock_accordeon__item__content\">\n            <p><strong>Resident fares<\/strong><\/p>\n<ul>\n<li>\u00a0Upon presentation of an ID, for inhabitants living in Lavandou, Bormes-les-Mimosas, Cavalaire-sur-Mer, La Croix-Valmer and Rayol-Canadel all year long.<\/li>\n<li>For inhabitants of Le levant and Port-Cros islands : upon presentation of TPM card (principal residence), or upon presentation of a proof of residency (second home)\n<ul>\n<li>For municipal police, police force, city hall, harbor master\u2019s office employees and firefighters (from Lavandou, Bormes-les-Mimosas, Cavalaire-sur-Mer and La Croix-Valmer)<br \/>\nLocal journalists.<\/li>\n<li>For our business partners\u2019 employees and clients\u00a0: upon presentation of suitable evidence. Check out the list of our business partners here.<\/li>\n<li>We do not offer preferential rates for students, job seekers, seniors nor disabled people.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n                      <\/div>\n        <\/div>\n      <\/li>\n          <li class=\"gblock_accordeon__item\">\n        <div class=\"gblock_accordeon__item__top flex\">\n          <p class=\"gblock_accordeon__item__label h3 black\">Groups<\/p>\n\n          <button type=\"button\" class=\"btn-cross gblock_accordeon__item__more relative\">\n  <span class=\"circles inset\"><\/span>\n<\/button>\n        <\/div>\n\n        <div class=\"gblock_accordeon__item__bottom\">\n          <div class=\"gblock_accordeon__item__content\">\n            <ul>\n<li>Group fares\n<ul>\n<li>Over 10 people\u00a0: get a 5%-discount<\/li>\n<li>Over 20 people\u00a0: get a 20%-discount+ a free ticket every 20 people paying for their ticket<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li>You can apply for an estimate by sending an email to <a href=\"mailto:info@vedettesilesdor.fr\">info@vedettesilesdor.fr<\/a>(or by filling out a form directly on our website)<\/li>\n<\/ul>\n\n\n                      <\/div>\n        <\/div>\n      <\/li>\n      <\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":21,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-6654","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Vedettes \u00celes d&#039;Or &amp; 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